Privacy Policy | Precision Cutworks

This policy explains how Precision Cutworks collects and uses personal information when you visit our website, request a quotation, contact us or place an order. We are committed to handling your information lawfully, fairly and transparently in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Precision Cutworks is a trading name of Bura and Tino Ltd, a company registered in [To confirm: England and Wales] under company number [To confirm: company number], with its registered office at [To confirm: registered office address]. Bura and Tino Ltd is the data controller for personal information collected through this website.

Contact for privacy questions: enquiries@precisioncutworks.co.uk.

Information we collect

Quotation requests: your name, business name, email address, telephone number, customer type, delivery postcode, project details and any files you upload or send to us, such as artwork, drawings and photographs.
General enquiries: your name, email address, telephone number and message.
Orders: the information needed to supply your order, invoice you and arrange delivery or collection, such as billing and delivery addresses. Online payments are handled by our payment providers; we do not see or store full card details.
Website use: technical information such as your IP address, browser and device type, and pages visited. Some of this is collected through cookies (see our Cookie Policy).

How and why we use your information

To respond to enquiries and prepare quotations: necessary to take steps at your request before entering into a contract, or in our legitimate interests in responding to business enquiries.
To produce, deliver and invoice your order: necessary to perform our contract with you.
To keep business and accounting records: necessary to comply with our legal obligations.
To keep approved production files for repeat orders: with your agreement, and in our legitimate interests in providing a consistent repeat service.
To protect our website from spam and misuse: in our legitimate interests in keeping our systems secure.
To understand how our website is used: with your consent, where analytics cookies are used.
To send marketing emails about our services and offers: only with your consent, or where you are an existing customer and have not opted out. Every email includes a link to unsubscribe, and you can opt out at any time.

Artwork and files

Files you upload are sent privately to us with your enquiry and are used only to assess, quote for and produce your work. They are never published. We do not show your work as a portfolio example without your permission. See our Artwork & Intellectual Property policy.

Who we share information with

We do not sell your personal information. We share it only with service providers who help us run our business, under appropriate agreements, including:

Shopify, which hosts our website and processes orders and contact form submissions.
Cloudflare, which runs our secure quote upload service and spam protection.
Our email delivery provider, which sends quote notifications and acknowledgements.
Our email provider, accountant, payment providers (including PayPal and our card payment provider) and delivery couriers such as DPD, where needed for your order.
Google, for website analytics (Google Analytics), only with your consent.

Some of these providers may process information outside the UK. Where they do, we rely on appropriate safeguards such as UK adequacy regulations or the International Data Transfer Agreement.

How long we keep information

Quotation requests that do not become orders: up to 24 months, then deleted.
Customer, order and invoice records: six years from the end of the financial year they relate to, to meet accounting and tax requirements.
Production files kept for repeat orders: for as long as they are useful for repeat orders, unless you ask us to delete them sooner.
Marketing email preferences: until you unsubscribe.

Your rights

You have the right to request access to your personal information, and to ask us to correct it, delete it, restrict or object to its use, or transfer it. Where we rely on consent, you can withdraw it at any time. To make a request, contact us using the details above. We will respond within one month.

If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last updated.